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Job Description
Transguard Group is currently recruiting for Account Manager to be a part of the Aviation Division. The successful candidate will be part of an exciting team, responsible to manage allocated customer accounts in line with the commercial agreement, grow the accounts as well as manage the relationship in line with the commercial agreement.
To ensure the end-to-end service delivery to all clients and ensure profitability of contracts. Being a single point of contact for every client across all parts of the business. This will include working with the manpower operations team, finance, payroll, HR Services, recruitment as well as all levels with the client.
Job Responsibilities:
- Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract
- Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of the service
- Monitor that the service delivered is within the contract terms. If not discuss variations with the client and Business Unit Head
- Explore further business opportunities with the client
- Plan ahead and agree with the client for any new staff requirements to meet any future peaks and troughs
- Ensure the work schedules developed for the staff match the client requirements
- Responsible and accountable for client Service Level Agreement (SLA) /Key Performance Indicators (KPI) performance;
- Manage the team structure and develop it as required to ensure the operations run smoothly and within budget
- Hold staff meetings, monthly or as required
- Conduct site visits to view staff performance and help to motivate staff
- Plan mobilization of staff according to agreed timescales with the client
- Arrange site specific induction and training of new staff
- Check and sign off the monthly payroll
- Resolve staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, accidents
- Responsible and accountable for staff welfare / absenteeism and attrition
- Responsible and accountable for staff training and Induction
- Responsible and accountable for new recruitment/ mandatory training/deployment of staff
- Responsible and accountable for Operations Manager & amp; amp; Coordinator’s performance
- Responsible and accountable for monthly meetings, client as well as department and group
- Monitor absence and accident rates and undertake any correction actions required
- Responsible for developing the business growth of the account
- Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contract
- Prepare a quarterly report with monthly operational data to support the review of the financial performance of the contracts in question
- Responsible for overall performance of department prescribed in business units' score card
- Responsible and accountable for organic growth and new business opportunities
- Responsible and accountable for monthly billing and collection of invoice
Skills
The ideal candidate will have the following skills and experience:
- 3-5 years of experience in a Similar industry
- 3-5 years of experience in a Similar Position
- Fluent in English
- Preferably Arabic speaker