Account Manager-Facilities Management

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!  We are currently recruiting for an Account Manager for our Facilities Management Division.  

Scope:

To manage allocated customer accounts in line with the commercial agreement, ensuring we maintain 100% of clients, grow the accounts as well as manage the relationship in line with the commercial agreement.

Responsibilities:

• Responsible for developing the business growth of the account
• Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contract
• Prepare a quarterly report with monthly operational data to support the review of the financial performance of the contracts in question
• Investigate with the Divisional Manager the reason why any expected gross profit on the contract is not met. Explore “management solutions” to address the issue.
• Ensure invoices are prepared, delivered and paid
• Monitor billable vs non billable staff
• Report any variations to the contract to the Divisional Manager and ensure that these are reviewed and agreed with the client

• Experience of External customer relationship management
• Experience of managing large teams of people
• Financial knowledge of P&L Management
• Commercially aware
• Excellent communicator