Account Manager – Hard Services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for an Account Manager- Hard Services to join our team at Tranguard Group. The candidate is to be based out of UAE.

Scope- 

To manage the facilities and operations within the assigned portfolio of assets/buildings while implementing best supplier and customer relationship management, facilities management, energy management and contract management practices that improve overall operational efficiency of managed assets, maintain high customer satisfaction and help achieve Transguard’s business objectives. 

Job Responsibility-

• Responsible for developing the business growth of the account; Implicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contract. 
• Prepare a quarterly report with monthly operational data to support the review of the financial performance of the contracts in question; Investigate with the Senior Manager the reason why any expected gross profit on the contract is not met. Explore 'management solutions' to address the issue.
• Conduct weekly/monthly meetings with the client to discussion deliverables and drive improvement in performance for all contracts. 
• Develop a good working relationship with the client and hold regular client meetings to ensure the smooth running of the contract. 
• Develop and monitor SLA’s and ensure that they are aligned to service delivery, client expectations and supplier expectations/service partners in order to achieve quality service delivery, effective supplier relationship management and profitability. 
• Monitor project’s service delivery performance and ensure the SLA/KPI’s are met.
• Monitor and control execution of maintenance contracts, review the preventive and corrective maintenance programs and supervise the implementation of employees through reviewing reports. Spot checking as appropriate to ensure the provision of quality maintenance works to the facilities.
• Identify and record continuous improvement initiatives - process improvement or cost improvement. 
• Drive energy management projects on the contract by identifying opportunities for improvement and seeking guidance from the energy manager. 
• Undertake periodic site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of service and implement corrective actions. 
• Explore further business opportunities with the client; Manage the team structure and develop it as required to ensure the operations run smoothly and within budget; Manage operations team members. 
• Plan ahead and agree with the client for any new staff requirements to meet any future peaks and troughs; Plan mobilization of staff according to agreed timescales with the client; Arrange site specific induction and training of new staff. 
• Monitor resource utilization to ensure that the right number and talent are available for delivering service as agreed contractually. 
• Work with demand planning team to ensure manpower planning is done efficiently and resources are available at all times. 
• Ensure profitability of the contracts are met as per the budget/targets, and drive improvement in financial performance. 
• Plan, budget and forecast revenue in line with business’ targets.
• Add value to the clients business by either presenting with initiatives that drive down costs, or complementing their objectives by proposing initiatives in line with their business goals. 
• Liaise with relevant stakeholders within the group such as commercial, legal, procurement, finance, HR as required. 

Knowledge - Education

• Graduation in Engineering (Electrical, Mechanical, FM or Sustainability)

Knowledge – General

• Mechanical Plumbing
• Mechanical HVAC
• Mechanical Drainage
• Electrical System such as HV/ LV/ BMS / ELVs, IoT

Skills – Technical

•  MS Office
•  BMS & CAFM system
•  Green Building Guidelines – LEED. WELL etc
•  MEP Drawings review and interpretation
•  Complete knowledge on troubleshooting on MEP assets
•  Asset management/ Asset care knowledge

Skills- Hard

• Reporting Skills
• Performance Management
• Strategic Planning
•  Project Management Professional approach with the communication of sensitive information.
• Strong organization, planning & documentation skills
• Interpersonal skills.

Skills- Soft

• Customer Service Orientation
•  Leadership skills
• Conflict Resolution
•  Critical Thinking
•  Effective Communication
• Effective Listening
•  Time Management

This position profile indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions expected of an employee.   An employee may be asked to perform other duties as required which are within the scope, spirit, and purpose of the position profile. The employee shall also adhere to TRANSGUARD’S information security policies and procedures and the policies and procedures applicable to their area of responsibility.