Account Manager-IFS Soft Services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees!  We are currently recruiting for an Account Manager for IFS -soft Services to join our team at Tranguard Group for a retail project.  The candidate is to be based out of UAE.

In this role, your responsibilities include the following;

• Responsible for developing the business growth of the account
• Implicitly understanding the commercial aspects of the contract and managing the service delivery within the boundaries of the contract
• Preparing a quarterly report with monthly operational data to support the review of the financial performance of the contracts in question
• Investigating with the Divisional Manager should any expected gross profit on the contract is not met.
• Ensuring invoices are prepared, delivered, and paid
• Managing the team structure and developing it as required to ensure the operations run smoothly and within budget
• Conducting site visits to view staff performance and help to motivate staff
• Planning mobilization of staff according to agreed timescales with the client
• Checking and signing off the monthly payroll
• Resolving staff issues together with relevant departments, including salary discrepancies, emergency leave, reallocation of staff to other contracts, accidents, etc. 
• Monitoring absence and accident rates and undertake any correction actions required
• Responsible for ensuring that the maintenance & operations activities are carried out in compliance with safety procedures on site and continuous effort is made to reduce risks to the site and personnel
• Budgetary control
• Managing the utilities and energy activities
• Attending monthly meeting with clients
• Managing multiple FM projects.

• 7 years or more in the field of Facility management in a managerial position
• 2 years and more in Mall management in a managerial position
• Bachelor’s degree or equivalent degree in facilities management and BICSc training certificate
• Good Knowledge of heavy-duty cleaning machines and cleaning chemicals
• Good influencing skills
• Proven project management skills
• Proven experience leading continuous improvement projects-commercial and contract awareness
• Holding valid UAE driving license is mandatory