Account Manager-Manpower Services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Account Manager-Manpower Services to be based out of their Dubai office.

Scope:

To manage allocated customer accounts inline with the commercial agreement, ensuring we maintain 100% of clients, grow the accounts as well as manage the relationship in line with the commercial agreement.

To ensure the end-to-end service delivery to all clients and ensure profitability of contracts. Being a single point of contact for every client across all parts of the business. This will include working with the manpower operations team, finance, payroll, HR Services, recruitment as well as all levels with the client.

Job Responsibilities

• Undertake site visits to view staff performance and discuss and resolve any issues raised by the client regarding the quality of the service
• Monitor that the service delivered is within the contract terms.
  If not discuss variations with the client and Business Unit Head
• Plan ahead and agree with the client for any new staff requirements to meet any future peaks and troughs.
• Ensure the work schedules developed for the staff match the client
  requirements
• Explicitly understand the commercial aspects of the contract and manage the service delivery within the boundaries of the contract
• Prepare a quarterly report with monthly operational data to support the review of the financial performance of the contracts in question.
• Explore management solutions to address the issue.
• Ensure invoices are prepared, delivered and paid
• Monitor billable vs non billable staff
• Report any variations to the contract to the Divisional Manager and ensure that these are reviewed and agreed with the client responsible for overall performance of department prescribed in business units' score card;
• Responsible and accountable for the financial performance of
  department;
• Responsible and accountable for organic growth and new business opportunities;
• Responsible and accountable for monthly billing and collection of invoice;

Technical

• MS Office Suite
• PC Skills

Hard

• Strategic Planning
• Performance Management
• Reporting skills

Soft

• Critical Thinking
• Effective Communication
• Time Management
• Team Management Skills
• Presentation Skills
• Effective Listening
• Customer Service Orientation
• Conflict Resolution