Accounts Manager, Construction Services

Transguard Group is currently recruiting for an Account Manager to join its Construction division and be based out of our headquarters in DAFZA, Dubai. 

The Account Manager will be responsible to manage allocated customer accounts in line with the commercial agreement, ensuring we maintain 100% of clients, grow the accounts as well as manage the relationship in line with the commercial agreement.

To ensure the end-to-end service delivery to all clients and ensure profitability of contracts.

Being a single point of contact for every client across all parts of the business. This will include working with the Manpower Operations team, finance, payroll, demand planning, HR services, recruitment as well as all levels with the client.

Responsibilities

• Manage the P&L of each client maximising revenue and contribution and ensure complete capture of all rechargeable costs, such as accommodation and visa renewals. 

• Responsible for the management of overall data integrity and accuracy, across all accounts under your ownership. 

• Contract renewals in advance of contract expiry. Able to review and negotiate all commercial terms as well as agreeing and implementing price increases 

• Ensuring 100% contract security coverage and managing payments in line with the commercial agreement. Taking swift action issuing warning, demand letters and suspensions / terminations as and when required on each account 

• Identifying growth opportunities and handing them over to the relationship manager to convert to deals. Once converted ensure receipt of any applicable addendums, additional contract security and mobilisation payments 

• Smooth transition of any deployment to a client, ensuring system updates, client acceptance and matching pay-scales and charge out rates within the contract
• Ensure timely receipt of client’s time and attendance reporting as well as reviewing any absenteeism and informing operations to issue demand and termination notices to repeat offenders
• Build strong and lasting relationships with all clients 

• Map client’s existing and upcoming projects to ensure visibility of any future growth / off hires 

• Ensure delivery of scorecards in line with group and business unit budgets and expectations 

• Undertake site visits to view employee performance and discuss and resolve any issues raised by the client regarding the quality of the service 

• Manage the Construction Services operations team members including their performance reviews on a monthly basis 

• Check and sign off on the monthly time and attendance of all employees within your scope 

• Responsible for employee welfare, absenteeism and attrition 

• Monitor absence and accident rates and undertake any corrective action 
• Review and approve staff leave in line with internal and UAE policies

Skills Required

• Organised and structured in their approach.
• Able to schedule frequent visits to and from clients as well as managing time required within the office.
• Excellent communicator and able to convey messages in a clear and concise fashion
• Able to identify potential risks and opportunities within accounts, current working practices or otherwise.
• Conflict resolution
• Reporting skills
• Budgeting, forecast analysis, P&L management
• Strong MS Office (Excel, Powerpoint, Word) skills