Analyst – Sales Support

Transguard is now looking for an Analyst Sales Support to join our Sales Support division. In this role, you will be responsible for gathering data, understanding and defining Salesforce business requirements. The Sales Analyst must be proficient in all aspects of the CRM tool and will be able to operate the system in line with the company's sales process.

In this role, your responsibilities include the following:

• Responsible for analyzing sales data
• Ability and experience in providing the requester with regular and frequent accurate management information and reports from Salesforce
• Leading user training for Salesforce
• Learning new systems quickly and grasping how to configure reports, workflows, dashboards, objects etc.
• Maintaining high standards of accuracy and precision; numerically articulate
• Executing day-to-day configuration and supporting Salesforce platform
• Responsible for the communication, coordination and allocation of all inquiries received externally from clients (lead creation and lead distribution)
• Monitoring and maintaining quality and accurate sales data within Salesforce
• Monitoring and ensuring strict compliance and governance on all salesforce related data entry and reporting in line with Salesforce SOP's and process
• Keeping Salesforce process, operating manual and SOP up to date.

The ideal candidate will have the following skills and qualifications:

• Advance knowledge in MS Office Package - Word, Excel, PowerPoint
• Basic knowledge in Adobe Acrobat Salesforce CRM
• Bachelor’s degree holder
• Minimum 1-2 years of experience in using Salesforce
• Must have 1-2 years of experience as a Sales Coordinator
• Minimum 1-2 Years of experience in coordinating with business units