Assistant Operations Manager - Manpower Services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees!

We are currently recruiting for an Assistant Operations Manager-Manpower Services to join our Manpower Solutions team in Dubai.

Scope: To manage the smooth operations of Manpower and Outsource contract(s) in coordination with site Supervisors, Admin Support, Assistant Operations Manager and Account Managers.

Responsibilities:

Operational Excellence

• Manage and support operations daily.
• Ensure issues are resolved efficiently and to client satisfaction
• Responsible for the coordination and implementation of contract start-up phase, including:
• Plan, including ordering of PPE materials as required
• Coordinate recruitment of staff
• Coordinate or deliver staff training
• Liaise with the Account Manager/Business Head daily
• Meet client regularly
• Attend client meetings as and when required
• Monthly planning of daily and weekly staff meetings/briefings to be carried out with the Operations Manager
• Plan transport requirements in advance of contract start date. Liaise with transport department to ensure no issues
• Plan accommodation requirements in advance of contract start date. Liaise with accommodation department to ensure smooth running
• Monitor client utilization in line with service level agreements and agreed scope of works on all contracts. Record and communicate findings with Supervisors and Operations Manager. Agree and implement action plan for improvement where necessary.
• Plan for the deployment of the newly recruited employees immediately after the arrival process
• Adhere to company policies and procedures
• Ensure expected company and client standards are reached
• Ensure team are working together effectively
• Making sure all the idle employees redeployed immediately
• Ensuring scheduled employees are shifted as planned

Knowledge and Experience

• 1-2 years of experience in the similar position in the management role including 3-5 years in the same industry
• Diploma or Degree

Skills – Hard

• Reporting skills
• Performance Management
• Strategic Planning
• MS Office Suite
• PC Skills

Skills – Soft

• Leadership skills
• Conflict Resolution
• Critical Thinking
• Effective Communication
• Customer Service Orientation
• Effective Listening
• Time Management