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Job Description
To be customer's first impression of the hotel and primarily responsible to greet the guest
Skills
Asking for and Giving Directions
Body Language Awareness
Critical thinking
Cultural Awareness
Customer Service Awareness
Dealing with different customers
Decision-making
Drug & Alcohol Awareness
Environmental Awareness
Hierarchy and Responsibility Recognition
How to Greet Customers
Incident & Accident Reporting
Interpersonal Communication Skills
Managing Personal Performance
Minimum English Language Level 3 (by Transguard Group
Standards)
Personal presentation (grooming)
Problem-solving
Providing and dealing with feedback
Resource Management
Service Excellence
Team work and collaboration
Time Management