Car Care Team Leader

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees! We are currently recruiting for Car Care Team Leader to be based out of their office in Dubai.

Job Responsibilities:

• Ensure that cleaning of vehicle interiors and exteriors are in compliance with all AMA standards, including QHSE and OSH Policy, and client requests
• Address quality issues to consistently enhance the level of service being provided to customers.
• Monitor staff productivity to ensure maximizing resources, thus minimizing costs.
• Resolve customer complaints and ensure identification of root cause to formulate accurate and effective corrective/preventive action plan. Reports any issue on the vehicle/s to the Line Manager.
• Oversees the operation in terms of product usage and making sure that procedures are properly followed.
• Training new employees and ensuring that employees understand their duties and delegated tasks
• Ensures that staff discipline is maintained at all times (i.e. uniform, conduct, punctuality)
• Undertake additional responsibility as required.
• Defines performance goals at the start of the year in discussion with the Line Manager and ensures that the goals are achieved during the course of the year.
• Identifies the training and development requirements for self and agrees on them with the Line Manager to ensure that the required trainings are arranged and attended.
• Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.

• Able to follow and provide instructions
• Proven ability to work independently and with others
• Basic MS Office skills
• English – Conversational (required), Arabic (preferred)
• 1 to 2 years in a related field/role
• Communication & Interpersonal Skills
• Problem solving