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Job Description
Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Check-in Agent for the Aviation division. The candidate is to be based out of Abu Dhabi, UAE.
Job responsibilities:
- Provide excellent customer service to the passengers
- Assist passengers throughout the check-in process
- Extremely well-groomed attire
- Being well informed about any information that might be useful to the customer during the journey. (weather conditions, traffic in the neighborhood, news etc.)
- Manage passenger baggage check-in as required
- Report any problems/concerns with the check-in process to the team leader.
- Assist passengers as needed through arrival and check-in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchair assistance
- Fluent in speaking, reading, and writing English. Additional languages German, Arabic, Hindi, Chinese, French-speaking would be an advantage
Skills
- Body Language Awareness
- Critical thinking
- Cultural Awareness
- Customer Service Awareness
- Dealing with different customers
- Decision-making
- Drug & Alcohol Awareness
- Environmental Awareness
- Hierarchy and Responsibility Recognition
- How to Greet Customers
- Incident & Accident Reporting
- Interpersonal Communication Skills
- Managing Personal Performance
- Minimum English Language Level 4 (by Transguard GroupStandards)
- Personal presentation (grooming)
- Body Language Awareness
- Critical thinking
- Cultural Awareness
- Customer Service Awareness
- Dealing with different customers
- Decision-making
- Drug & Alcohol Awareness
- Environmental Awareness
- Hierarchy and Responsibility Recognition
- How to Greet Customers
- Incident & Accident Reporting
- Interpersonal Communication Skills
- Managing Personal Performance
- Minimum English Language Level 4 (by Transguard GroupStandards)
- Personal presentation (grooming)
Job Details
Job Location
Abu Dhabi, UAE
Job Role
Customer Service and Call Center
Division
Aviation
Preferred Candidate
Career Level
Entry Level