Facilities Engineer- Hard Services - Warehouse Experience

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees!  We are currently recruiting for a Facilities Engineer- Hard Services for our internal department to be based out in Dubai.

In this role, your responsibilities include the following:

• Conduct Meeting with Owners Association Management
• Warehouse contractor/Fit out vendor site induction coordination. Move-in and Move out coordination
• Maintain verbal and written communication with the client
• Ensure legal compliance to the government issued guidelines of warehouse
• Escalation from Owners committee to be addressed with timelines
• Issuance of penalty for Warehouse Violations and coordinate with employees to comply with general liability guidelines
• Provide technical support and advice to the dedicated team to improve their performance.
• Performance management of all Facility Maintenance Services.
• Implement service level agreements for all Facility Maintenance Services.
• Monitor the account budget and ensure that all services are provided within the allocated budget without jeopardizing the required standard of installation.
• Financially evaluate the services provided and suggest ways for revenue generation.
• Manage the execution of all PPM scheduled works and ensure that all helpdesk related works are carried out in a timely and efficient manner.
• Prepare weekly, monthly and quarterly workload plans for the facility.
• Analyze audit reports submitted by your subordinates and translate them into action plans.
• Develop and monitor service level key performance indicators (KPIs) to ensure all services are carried out to customer satisfaction.
• Attend the meetings regularly with the service providers for performance evaluation.
• Utilize the CAFM system to evaluate business performance and provide recommendations for continuous improvement.
• Ensure Cl logs savings are achieved
• Suggest innovations and sustainable solutions
• Ensure subcontractor management and track the issues related to specialized assets and rectifications
• Ensure the company quality assurance and health and safety procedures are implemented effectively.
• Represent the company at regular meetings with the client and other authorities.
• Develop a pro-active working relationship with all authorities and assist in establishing areas for service improvement.
• Manage customers’ expectations through clear communication and transparent work attitude.
• Attend all meetings and report accurately on area of responsibility.
• Ensure score cards are met with targets and submit every month with agreed timeline
• Ensure grooming standard of staff at site
• Report through the escalation procedures any emergency issues that occur within area of responsibility
• Implement the company’s commercial agreements to ensure that all contracts are managed efficiently and within budget expectations.

• Minimum degree qualification in an engineering 
• Minimum of 5-8 years of experience in a Warehouse management field with a recent history of working in the facility management environments. In-depth experience in managing service providers, customers and property related services is a prerequisite as is the management of technical biased team
• Sound knowledge and proven record in the facility management of large accounts for Hard Services
• Well refined MIS reporting knowledge
• Excellent standard of written and spoken English.
• Works well under pressure and has time management skills to ensure the company and his team meets deadlines and targets
• Will be computer literate and proficient in Microsoft Office suite of programs
• Flexible and motivated member of the team
• Should have UAE Driving License