Head of Airport Operations

Transguard is currently recruiting for a Head of airport operations to join our Client's team, based out of their company headquarters in Dubai.

Job Purpose

• The job holder is responsible for the planning process and tactical operations of the airport operations. He/she will analyse and define requirements and manage support requirements scheduled and ad-hoc across the infrastructure both landside and airside.
• The job holder will be responsible for all planning related to the operations, including long term and up to the current IATA season. As part of the role, detailed analysis will be required on historic and current performance to support longer term planning and processes improvement. He / She will be responsible for filling in data gaps that can’t be obtained through existing measurement by way of bespoke surveys.
• The job holder is to proactively work with stakeholders to define future service standards for company on which new facilities are based. He/ She will investigate opportunities to improve capacity and tactical operations through process improvements and communicate effectively to the relevant business sponsor and delivery team for development and implementation.
• The individual is also responsible for highlighting potential constraints which may impact the declared capacity and ensuring relevant mechanisms are in place to prevent demand from exceeding capacity for seasonal capacity declarations for company's facilities at DWC and DXB.
• The individual should ensure that airport processes and operational requirements can be adequately met and modelled to meet growth forecasts all the while feeding analysis proactively to the business to drive the long-term improvements.

Job Accountabilities

• Translate scenarios and target service levels into tactical requirements
• Responsible to manage a team of 8 individuals in their output.
• Accountable for his own P&L
• Analyse, develop and continually review service propositions that will drive the process and ensure that all future developments are aligned with or exceed service standards.
• Develop, deliver and maintain SLAs with key stakeholders who influence the utilisation of company’s assets to ensure maximum value is realised.

Competencies:

Values and Behaviors-

• Ability to demonstrate integrity, take ownership of work and responsibility for outcomes, prioritising safety, self-management and abiding by ethical standards
• Ability to apply flexible analytical and problem-solving skills to make well-judged, logical decisions that optimise outcomes
• Ability to adopt an energetic, can-do approach, spots opportunities, is proactive and does what is needed, and bounces back when setbacks occur
• Ability to adopt flexible and adaptable approach and brings new ideas, to get the best outcomes in evolving circumstances
• Ability to build strong, positive, trusting connections with others and demonstrating highest levels of respect, empathy and service
• Ability to actively support others to do their best and achieve more, through collaboration, involvement, empowerment, feedback and personal/professional development, using emotional intelligence

Business Impact-

• Ability to assess and analyze the internal and external business environment, assess and appraise competitors and/or suppliers, identify risks and opportunities and implement a course of action to meet corporate objectives

Job Family-

• Ability to uphold and maintain company's brand, image and reputation with customers, stakeholders and service providers
• Ability to use appropriate tools and principles to plan, organise, monitor and manage resources, budget and timelines to ensure the successful completion of project goals and commercial objectives

Technical-

• Compliance with all industry regulated standards and processes

Skills

• Industry Experience
• Commercial P&L
• Tactical operations
• Proven project management skills.
• Proven experience in stakeholder management, especially at senior level.
• Understanding of key airport processes and operations. The candidate is expected to be capable of the following general requirements:
• Extremely effective interpersonal skills, ability to listen and communicate well to line management and subordinates.
• Highly developed management and negotiation skills in a stakeholder-driven environment.
• Ability to prioritize effectively, work well under pressure and have an enthusiasm and drive to see projects through to a successful conclusion.
• Financially astute with a high commercial acumen and understanding of business process and supply chain management
• Aptitude to fit quickly into a variety of airport and stakeholder project teams.