Hostess-Arabic speaker (Short term contract)

The role of the restaurant hostess welcomes and seats customers, checks reservations, manages the wait list when the restaurant is busy, and ensures that all parties are seated evenly across the restaurant and have a positive guest experience from the moment they arrive to the moment they depart

• Answer the phone and input customer reservations for Lunch breakfast or dinner
• Make daily calls to customers to confirm their upcoming reservation
• Plans and organizes reservations on restaurant seating chart.
• Greets guests as they enter the restaurant.
• Seats guests in an open section or at a reserved table.
• Provides guests with menus and ensures they are seated comfortably.
• Assigns guests evenly across different servers’ sections in the restaurant.
• Maintains restaurant’s seating chart throughout the shift.
• Adds guests’ names to waitlists as necessary.
• Takes drink orders for guests as they wait or directs them to the bar area as necessary.
• Notifies guests when a table is ready.
• Keeps the hostess station neat and organized.
• Assists in rearranging tables for large parties
• Reports any problems or issues to restaurant manager.
• Attends staff meetings.
• Assists in setting up and cleaning up the restaurant during opening and closing shifts, respectively.
• Addresses and resolves customer concerns and complaints.
• Reorganizes seating chart in the event that a server calls in sick.
• Keeps in contact with servers to make sure the seating chart is properly balanced.
• Thanks guests for dining at the restaurant when they leave

Skills - Technical

Must have basic computer skills

Skills - Hard

Basic Food Hygiene Certificate (UAE accreditation)

Basic Health & Safety Awareness

Safe manual handling techniques

Solid Understanding of both the company/client policies and procedures

Occupational Health Card (UAE accreditation)

Skills - Soft

Must have a strong comprehension of English

Must have strong English-speaking skills

Must have strong interpersonal skills

Must hold strong customer service skills

Must be a strong team player

Must be able to build rapport with the customer

Must be able to anticipate the needs of the customer

Must be energetic and enthusiastic

Must have excellent hygiene and grooming standards

Must have the ability to deal with different customers

Must have the ability to work under pressure and solve problem