Housekeeping/Room Attendant

Scope

To service, supply and provide turndown service for guest rooms and provide a high level of comfort for guests at all times.

Responsibility

• Clean, replenish, maintain and prepare guests rooms as per each Hotels standard
• Use and maintain all chemicals, supplies and equipment carefully and as per each Hotels standard
• Vacuum and mop floors, clean/disinfect guest bathrooms to a high standard and make guests beds daily/change bedding as required
• Replace towels, soaps and other guest room amenities
• Shampoo carpets and upholstered furniture
• Empty garbage bins daily
• Move and position cleaning trolley in the guest corridor as per each Hotels standard ensuring a safe and hazard free area
• Carry out and complete daily task control sheet as per each Hotels standard
• Report all malfunctioning tools, incidents and guest room issues to the Supervisor on duty
• Report all lost and found objects as per each Hotels standard
• Report any unusual guest behaviors or activities as per each Hotels standard
• Carry our any other duties as instructed by the shift Supervisor/senior

Technical 

• Should have chemical and housekeeping machinery knowledge and experience

Hard 

• Safe manual handling techniques
• Occupational Health & Safety Card (UAE accreditation
• Understanding of the Occupational Health & Safety Legislation and Standards in the UAE

Soft

• Must have a strong comprehension of English
• Must have strong English-speaking skills
• Must have strong interpersonal skills
• Must hold strong customer service skills
• Must be a strong team player
• Must be able to build rapport with the customer
• Must be energetic and enthusiastic
• Must have excellent hygiene and grooming standards
• Must have the ability to deal with different customers
• Must have the ability to work under pressure and solve problems