Key Account Executive, Work Force Solutions

Transguard Group was established in 2001 and has diversified significantly We lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees. We are currently recruiting for a competent Key Account Executive, Work Force Solutions (White Collar).  This role will be based in Transguard Headquarters located at DAFZA, Dubai.

Scope: 

The selected individual will be directly responsible for the retention and growth of our outsourcing business

Responsibilities:

• Combining efforts and fostering a collaborative environment within the team
• Creating positive, long-lasting relationships with current and potential clients
• You will be expected to be a reliable professional and be able to balance client orientation & a results-driven approach.
• You will be expected to be an excellent team player and accountable for the service delivery to clients
• Manage the contract profitability of the accounts being managed under your portfolio
• To act as the day to day/secondary point of contact for the delivery of the HR services to the assigned key accounts.
• Ensure the clients’ expectations are exceeded with exceptional service delivery standards, ensuring all operations are in-line with the standard operating procedures.
• Coordinate and manage, with Finance, all the invoicing required for all accounts, including following up payments, stipulate fees that need to be charged to the individual client accounts.
• Create & maintain healthy business relationships with clients
• Support & Liaise with the HR Admin team  for employee onboarding, management and offboarding
• Ensure the smooth delivery of the following HR services to your clients  - recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing and adhoc HR requests

• The successful incumbent will have strong communication and presentation skills.
• He/she will possess the ability to influence and negotiate with others.
• Possess strong attention to detail.
• The ideal candidate will carry exceptional time management skills.
• Ability to manage internal and external stakeholders.
• Thorough experience with Microsoft Excel is required 
• Demonstrate the ability to think creatively and strategically.
• Experience in the outsourcing/ staffing industry is essential.