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Job Description
Responsibility
To follow work instructions to ensure that the Mall is clean as per client querulents;
Follow work flows to ensure that the Mall is cleaned in a timely manner
Remove the dust, smudges, spillages, stains from surfaces of designated areas using Large Machinery and Equipment during night shift
Carry out cleaning tasks as per client working instructions and in compliance with the Mall HSE policy
Provide basic customer service by being polite and approachable to customers
Ensure to keep consumables fully stocked and workplace tidy
Report any defects, damages, worn out or expired items and workplace hazards to the Supervising officer immediately
Practice safe work procedures and use PPE as instructed.
Skills
Minimum English Language Level 2 (byTransguard Group Standards)
Environmental Awareness
Service Excellence
Customer Service Awareness
Managing Personal Performance
Body Language Awareness
Cultural Awareness
Hierarchy and Responsibility Recognition
Incident
Asking for and Giving Directions
How to Greet Customers
Resource Management
Time Management
Personal presentation (grooming)
Interpersonal Communication Skills
Team work and collaboration
Dealing with different customers
Decision-making
Problem-solving
Critical thinking
Providing and dealing with feedback
At least 1 year as Housekeeper