Manager – Overseas & In-country Recruitment

Scope The Manager –Recruitment and mobilisationis responsible for the management of streamlined and efficient processes to required to recruit new employees from all countries, including within the UAE, on behalf of all business units, with the exception of Workforce Solutions. The individual will be pivotal in maintaining trusted relationships with all level of management throughout Transguard, ensuring the Recruitment & Mobilisation Team fully supports the business needs and plans and prepares the team to support any existing or future growth through clearly defined processes and procedures.

The Manager – Recruitment and mobilisationhas responsibility for the implementation, communication, support and administration of all Transguard’s Recruitment, Mobilisation, Talent Management and Agent Management. The individual will enhance the functionality of the Recruitment & Mobilisation Team through continuous improvements, systems implementation and enhancements, ensuring all system are fit for purpose with fully automated processes.

The Manager – Recruitment and mobilisation cruitmenthas responsibility for the documentation of processes and procedures including process maps, procedures manuals, training manuals and standard operating procedures for the Recruitment & Mobilisation Team. The individual will work under the leadership of Senior Manager – Recruitment & Mobilisationto further enhance and implement the service offerings available in addition to providing a streamlined and efficient process through the automation and utilisation of the available HR systems.

As a member of the HR Management team, you will be a role model for the business to live and breathe the vision, mission, and values of the organisation.

Position Responsibilities

     1.1 Analytics

• Manage measuring, validating, and testing of the effectiveness of metrics that are applied by the business to assess and drive productivity optimization.
• Be able to challenge the metrics, analyse the data for meaningful trends providing valuable insight to management team, develop and enhance solutions, processes, and programs that address current problems and to avoid future ones.
• Challenge and provide innovative methods that aid in the achievement of measurable improvements in metric results and which avail actionable people management solutions and strategies.
• Management of Reporting, the collation of reports for MPR, Control Rooms, CCM Logs, Balance Scorecards and all other TG reporting tools working with the Head of Department

1. 2. Relationships

• Develop a relationship with senior management as an authority on all Recruitment & Mobilistaion areas, developing strong and collaborative relationships
• Be able to lead in meetings with the various business departments, building a reputation of trust
• Coaching the relevant managers and employees on best practices of Recruitment & Mobilistaion initiatives
• Contributes to HR department meetings and the formulation of solutions for the Recruitment & Mobilistaion department, business department, and business-wide challenges.
• Manages communication plans to inform stakeholder about planned Recruitment & Mobilistaion activities, team accomplishments and progress of People Plan

1. 3. Operational Delivery 

• Management of a team from different cultures and background who are responsible for recruitment of diverse positions across the business at all levels
• Ensure customer-focused recruitment service delivery excellence across the entire Recruitment & Mobilistaion team applying exceptional process and project management to enable effective and cost-efficient service delivery - working closely with the business units to ensure that the Recruitment & Mobilistaion team support each individual area of the business to achieve their goals and customer satisfaction.
• Day to day management of Transguard Recruitment & Mobilistaion process;
• Ensure the Recruitment & Mobilistaion team adhere to company policies, procedures and governance in a consistent way and that non-compliance and complaint processes are in place and correctly utilised to input to the continuous improvement process
• Audit and Compliance of all p Recruitment & Mobilistaion and ensure all activities are completed within agreed Service Level Agreements
• Strive for the Recruitment & Mobilistaion process to become recognized as a world class business support function, working closely with Business Unit Heads / Managers to identify key service requirements and opportunities relating to site and construction services staff
• Use process analysis tools to map and analyse end-to-end processes, resolve/trouble shoot blockages and drive continuous improvement in service delivery and end-user satisfaction
• Ensure all team members apply standards, practices and processes in a consistent way, and that non-compliance and complaint processes are in place and correctly utilised to input to the continuous improvement process
• Ensure team have the skills, capabilities and support to do their roles effectively
• Ensure a smooth operational service is provided at all times to the business, taking into consideration annual leave and absence
• Deal with all escalated issues in conjunction with team member to coach and enhance their capabilities
• To manage an effective system of controls throughout the team, covering nonfinancial as well as financial controls;
• To ensure that the team complies with all applicable legal and regulatory requirements and, where appropriate, best practice.
• To ensure that appropriate standards of conduct are complied with;
• To liaise with the Senior Manager – Recruitment & Mobilisation and communicate current operational status of the Recruitment & Mobilisation Team;
• Ensure all governance& strategy are complied with and daily operations are executed to plan, completed within the agreed timeframes and all KPIs are met
• Oversee the day to day operations of all direct reports ensuring goals are communicated and understood;
• Inspire and work with the team and others to create a successful Recruitment & Mobilisation function;

1. 4. Stakeholder Management

• Engage with the senior leadership team, driving forward trusted and ethical relationship within the business – be known as a trusted advisor.
• To successfully communicate the Recruitment & Mobilistaion strategy as agreed by the Head – HR Shared Services & Senior Manager – Recruitment & Mobilisation;
• To manage effective communication with the Recruitment & Mobilisation Team;

1. 5. Continuous Improvement

• Manage the continuous improvement and operation excellence of the team capability through people, processes, tools, information, and governance.
• Identify key opportunities within the payroll team relating to system improvements, automation, integration and process improvements which bring about key efficiencies within these areas
• Assist the Senior Manager – Recruitment & Mobilisation in the identification of system improvements, integration and automation opportunities – this may also include project managing key projects relating to business improvement
• Ensure that all enhancements to systems follow a standard change process including User Acceptance Testing, parallel running and documentation of new processes
• To ensure appropriate and satisfactory systems are in place for monitoring the team’s performance against plans and budgets;
• To help drive continuous improvement through process and system enhancements to optimise the overall team’s operational capacity;
• Challenge the team to constantly innovate process and approach, be a leader and recognised for driving change;

Soft Skills :-

• Excellent communication, influencing and relationship building skills – (written, oral and presentation)
• Excellent interpersonal, organisational, negotiating and coaching skills
• Leadership, management and organisational skills
• Problem solving, analytical and proactive support skills

Extra Pre-Requisites General:-

• Solid level of business acumen, able to demonstrate a clear understanding of the business model;
• Excellent employee relations and interpersonal communication skills; ability to interact effectively with all levels of management, able to influence decision makers;
• Effectively using time and resources to accomplish overall initiatives and program goals;
• Able to analyze and independently solve a variety of difficult situations and problems;
• Ability to clearly communicate, both verbally and in writing, in English & Arabic.