Manager - Restaurants & Beverages

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Manager - Restaurants & Beverages our trusted client to be based out of their office in Dubai.

Purpose-

Engage with concessionaires to ensure delivery of contractual Key performance indicators of Operations, Revenue and Customer Service. Act as first point of contact for the concessionaire for any operational, contractual, or other tasks on behalf of the client. End to end management of contractual performance of the concessionaire. Monitor performance and operational standards to ensure delivery of customer service, and income objectives.

Responsibilities-

• Understand all contractual obligations and expectations as identified in contractual negotiations and documentation.
• To manage, check, monitor and communicate with the concessionaire and key internal stakeholders to ensure delivery of expected performance.
• Outcomes and identify opportunities beyond contractual obligations.
• Development and preparation of retail concession areas and coordination of works to ensure delivery of the unit.
• Be the daily point of contact for circa 40 F&B brands and ensure continuity of their operations in order to deliver on customer satisfaction and meet client’s expectations.
• Review weekly and monthly financial reports and monitor the sales of the operators. Highlight any potential revenue impact, investigate and develop solutions to counteract or roll out beneficial actions.
• Support the Head of F&B in developing a yearly individual concession plan with each F&B operator through research analysis and recommendations.
• Work closely with the Head of F&B to deliver tactical plans for new or existing operators for all new development projects.
• Lead health and safety inspections along with the HSSE department to provide monthly reports to the Head of F&B.
• Plan ahead for all concession contract expiries / out of contracts / debt including the identification and delivery of new space and new concepts to support business growth.
• Liaise with marketing teams to determine promotional activities of a category.

• Bachelor's Degree in Business Administration/Hospitality/Commerce/Related with 5-8 years of experience in F&B industry.
• An applied understanding of commercial contracts and corporate Real Estate valuation principles.
• Developmental training is required in any area for professional development and/or mandatory purposes.
• Ability to maintain records, and prepare reports and correspondence related to the work.
• Possess understanding in the areas of database maintenance, business process and process flow.
• Ability to read and interpret plans, specifications, property descriptions and invoices.
• Ability to conduct inspections of property and analyze findings.
• Ability to understand and use the property record keeping systems.
• Practical knowledge of the key drivers of property and retail business in an international setting.
• An appreciation of relevant international best practices in tender processes and requirements in similar fields.
• An appreciation and understanding of commercial best practices and successful concepts.