Manager – Transguard Living

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 55,000 employees! 

We are currently recruiting for a Manager – Transguard Living to join our TGL team in Dubai, in our HQ located in DAFZA, Dubai Airport Free Zone.

Scope

The individual will manage a team responsible for revenue delivery and operational excellence across the assigned customer account portfolio. They will assist in delivering the targeted revenue and gross contribution, project managing clients, day-to-day delivery of operations, and will contribute to the measurement of efficiencies across the account portfolio.

Responsibilities

• Able to measure and rectify key data points across a complex business model
• Make sure accounts are being delivered as sold
• Able to differentiate between revenue and profit targets, and manage cost base
• Manage commercial contracts with existing clients, monitor Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs)
• Establish and monitor Key Performance Indicators (KPIs) for the portfolio of contracts
• Measure & rectify the financial performance of the account portfolio, contract profitability and control on spend, resource allocation and budget management
• Assist with working at risk rectification and action plans – pro-actively solving client contract issues and any debtors
• Ensure all management reporting is delivered in line with the reporting matrix and to the deadlines set within the schedule

Operational Delivery  

• Responsible for the delivery of office-based operations and helpdesk scheduling
• Identifying gaps and solving issues using a methodical approach
• Monitor daily operations to ensure all inefficiencies are identified and stopped immediately
• Liaising between ops managers, site team and management to ensure business and client expectations are being met – planning rectification measures and executing as required
• Support measuring all time and attendance, ensuring it is managed as a priority and ensure zero-error in processing

Customer Management

• Assist in managing key contacts and relationships within the account portfolio, ensure the account is fully managed and relationships are maintained
• Provide ideas on growth initiatives to maximize the potential opportunities with new clients and contacts
• Ensure all contractual obligations are being followed by the relevant stakeholders
• Proactive debtor management across the Account Portfolio, ensure risk profiles are fully secured with all the clients and decisive actions are taken where necessary to protect the business

Continuous Improvement   

• Continuous improvement of internal processes and provide efficient solutions
• Inspire and work with the team and others to create a successful Business Support Function
• Review and evaluate processes within the department and identify opportunities to improve

Leadership        

• Support all management team activities in line with Transguard’s Vision and Values, delivering specific and measurable aims, goals, and targets for all team colleagues. Monitor and review teams’ performance, using the performance models available from the HR Team, come up with ideas for improving performance
• Oversee the day-to-day operations of all direct reports ensuring goals are communicated, understood & met
• Provide coaching and guidance to team members to ensure everyone understands their role and tasks, and can act on them efficiently
• Assist with identifying that the team has the skills, capabilities, and support to do their roles effectively
• Ensure a smooth operational service is always provided to the business, taking into consideration annual leave and absence
• Ensure the team provides accurate, timely and consistent reporting to ensure measures, and metrics can be reviewed on an on-going basis
• Deal with all escalated issues in conjunction with direct reports to coach and enhance their capabilities
• Conduct one-on-one meetings with direct reports

Skills – Technical

• MS Office Suite
• An expert in data analytics with a strong commercial acumen

Skills – Hard

• Reporting skills
• Performance Management
• Strategic Planning

Skills – Soft

• Conflict Resolution
• Critical Thinking
• Customer Service Orientation
• Effective Communication
• Effective Listening
• Time Management