Officer - Retail Concessions

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees! We are currently recruiting for Officer – Retail Concessions to be based out of their office in Dubai.

Job Purpose:

• Support the effective operation and management of retail concessions within the airport. The position assists in ensuring that retail partners deliver exceptional customer experiences, meet sales targets, and maintain high standards of operations and service.

Responsibilities:

• Develop and maintain positive relationships with retail concessionaires.
• Assist in lease negotiations, renewals, and rent terms.
• Collaborate with concessionaires to ensure efficient store operations.
• Collaborate with concessionaires to ensure appealing visual displays to effectively drive sales performance.
• Monitor inventory levels, product offerings, and optimize stock.
• Enhance the overall customer experience through excellent service, merchandising, and marketing initiatives.
• Coordinate marketing plans and campaigns with concessionaires.
• Follow up with concessionaires on customer complains to ensure timely resolution.
• Analyze sales and financial data to evaluate and drive concessionaire performance.
• Ensure effective use of reporting tools and data available to identify potential commercial opportunities Ensure concessionaires comply with airport regulations, including safety, security, and licensing.
• Prepare regular reports on concessionaire performance and inventory.
• Manage and optimize inventory levels to prevent stockouts and overstock situations.

• Strong understanding of retail merchandising, customer service, and business operations.
• Proficiency in financial analysis and budget management is valuable for overseeing concessionaire performance.
• Familiarity with local regulations related to retail operations, including licensing, safety, and security.
• Familiarity with retail management software.
• Excellent communication and negotiation skills. Proficiency in Microsoft Office Suite.