Operations Coordinator-Security Services Aviation

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 55,000 employees!

We are currently recruiting for an Operations Coordinator-Security Services Aviation to join our Group Security Services team in Dubai.

Scope: The Security Operations Centre Coordinator is responsible to the Security Operations Centre Manager for the delivery of consistent, compliant, and effective support to the Security Operations Centre.

Responsibilities

• Support and participate in the development and implementation of departmental goals and objectives
• Supports the daily activities of the Operations Center assuring the highest levels of response times and customer service are achieved
• Ensure all records relating to Disciplinary Action and Incident reports are collated and referenced
• Oversee the work carried out by the site team ensuring that all client requirements are being met; Conduct TBT at sites and ensure this has been carried out by the supervisor /Senior supervisor
• Support the implementation and maintenance of all procedures involving Operational areas; assist in implementing and maintaining all required administrative procedures and policies in line with divisional
• Highlight any issues and assist in rectifying them within a specified period liaising with SOC and contract management team; help ensure that expected standards are always adhered to
• Interface regularly with the SOC; supports the management and control processes for all operational areas, e.g., the auditing of contract performance on site
• Maintain high standard levels while on road with TGSS vehicles and adhere with UAE driving rules and regulations
• Meets all requests within the agreed timescale
• Strives to exceed customer and client expectations
• Carry out investigations as directed by the Head of PSC
• Maintain high moral ethics, supporting the PSC team to periodically review and revise policies and procedures for the general operation of the PSC function to prevent illegal, unethical, or improper conduct
• Build and maintain strong working relationships with business units to provide advice and guidance on Professional Standards matters and to identify opportunities for new initiatives that will improve standards of behavior
• Support the Manager of PSC in developing the Professional Standards strategy and associated policies that are aligned with the Company’s strategic aims and with the Code of Conduct
• Seek to Identify potential areas of compliance vulnerability and risk within the Company to support the Manager of PSC to develop/implement corrective action plans for resolution of problematic issues, and provide general guidance on how to avoid or deal with similar situations in the future

Knowledge - Experience Required

• 3-5 years of experience in the same role including 2+ years in the same industry
• School Leaver (10+2 years)

Skills – Hard

• Account Management
• Business Financial Management
• Change Management
• Commercial Awareness
• Communications Technology
• Contract Administration and Management
• Financial Analysis
• Intermediate Computer Skills
• Operational Management
• QHSE Management
• Security Risk Assessment
• Supply, Risk and Contingency Management
• Use of Technical Security Solutions

Skills- Soft

• Minimum English Language Level 4 (by Transguard Group Standards)
• Body Language Awareness
• Business Process Analysis
• Customer relationship management
• Customer Service Awareness
• Effective Business Writing and Presentation Skills
• Effective Negotiation Skills & Conflict Resolution
• Environmental Awareness
• Hierarchy and Responsibility Recognition
• Incident & Accident Reporting
• Leading Employee Engagement
• Resource Management