Operations Manager

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees! We are currently recruiting for Operations Manager (3 Months Extendable) for EXPO to be based out of their office in Dubai.

Job Responsibilities:

• Manage Security Team, Supervisors, CCTV Agents and Security Guards, by controlling:
• SOP
• Rostering
• Performance
• Work tools (radios, hardware, equipment)
• Disciplinary management
• Manage and lead Security team, ensuring that all team members understand their roles and responsibilities, and that they deliver their duties and, where needed, provide excellent customer service
• Be the key liaison between Transguard Security Ops and the Pavilion
• Monitor FM Operation and liaise with FM Manager (3^rd party)
• Observe and control FM matters through reporting and bring to FM Mgr./PDGM/PGM attention any points related to performance, productivity and/or service improvement
• Ensure that Security and FM Team coordinate and facilitate the Guest Services and Events operation and all related tasks are delivered to a high standard.
• Liaise with Expo City Dubai and COP28 Security teams, together with PGM/PDGM where necessary.
• Work closely with COP28 Protocol/VIP team for special quest visits and events.
• Work closely with PGM on Operations planning
• Collect feedback from guests and employees and establish action plans, based on that feedback, for further service or other improvement.

• University Degree - Business management, preferred.
• 3-5 years of hospitality ops or venue management, mandatory
• Experience or familiarity in monitoring the below (one or more), mandatory: Facilities, Cleaning, Engineering, IT, HSE.
• GCC working experience, mandatory.
• English language, business proficiency, mandatory.
• Arabic language, conversational proficiency, preferred.
• MS Office, mandatory.