Operations Manager - Aviation Airport Services

We are currently seeking an Operations Manager to manage the smooth day to day operations and delivery of services to assigned individual accounts. In coordination with the administration and site team, the scope of role will include the development and implementation of systems, processes and procedures and to support the operations and ensuring any issues or conflicts are resolved satisfactorily in order to maintain high service levels expected by client and customer groups.

Responsibilities include, but are not limited to:

• Responsible for overall Operational performance of department prescribed in BU score card
• Responsible for the financial performance of department
• Responsible and accountable for shift deployment, time and attendance system
• Responsible and accountable for staff training (Internal & amp; External)
• Responsible and accountable for staff welfare / absenteeism and attrition
• Responsible and accountable for staff briefings/Induction/Toolbox Talks/Safety
• Responsible and accountable for monthly meetings, client as well as department and Operational team
• Responsible and accountable for new recruitment/ mandatory training/deployment of staff
• Responsible and accountable for client SLA/KPI performance
• Responsible and accountable for Admin & amp; amp; Operation Coordinators performance
• Responsible and accountable for staff uniforms, planning delivery and maintenance

Skills:

• Excellent written and verbal communication skills in English language (minimum EPT level 4 as per TG standards)
• Time Management
• Customer Service Orientation
• Critical Thinking
• Conflict Resolution
• Strategic Planning
• Performance Management
• Reporting skills
• MS Office Suite
• PC Skills

Other Requirements for the role:

• Bachelor’s degree or equivalent relevant experience
• A minimum of 3 years’ operational experience in a similar industry
• Valid UAE driving license