Operations Manager-Aviation Airport Services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Operations Manager-Aviation Airport Services to be based out of their Dubai office.

Scope-

Responsible to ensure all operational and administration components of your client’s portfolio are delivered on time, within the scope of the contract, in line with Transguard standard operating procedures and will a customer service centric approach.

To plan and coordinate managed and manpower services, drive operational efficiencies, improve service delivery, manage costs and ensure profitable contract performance.

Overall all accountability and responsibility for site-based management of operations, employees, client relationship and partner relationships and ensure all operations and regularity compliance

Job Responsibilities-

Operations

• Day-to-day management of operations in client portfolio ensuring all solutions both managed and manpower, are delivered in the scope of the commercial client contract and inline with the TG operating procedures, that revenue and costs are managed under the scope of the contract
• Proactively manage the relationship with the client in line with the RACI matrix under the guidance of the Account Manager

Analytics & Reporting

• Responsible for the preparations of the monthly staff meetings and for the daily/weekly briefings with team supervisors;
• Leads in the measuring, validating, and testing of the effectiveness of metrics that are applied by the business to assess and drive productivity optimization

 Relationships

• Develop a relationship with senior management as an authority on all operational areas, developing strong and collaborative relationships
  Be able to lead in meetings with the various business departments, building a reputation of trust

Operational Excellence

• Drive a lean culture within the team, focused on operational excellence and business performance
• Ensure direct reports are focused on value added activity, working towards achieving the goals on the balanced score cards
• Maintain, and be able to provide guidance on, an in-depth knowledge of the legal requirements, internal and external, related to the day-to-day management of mobilisations, reducing legal risks, guaranteeing regulatory compliance

Team Management

• Establish an environment that strives for continuous improvement by encouraging contributions from employees.
• Provide constructive ideas for improvements in processes and procedures that would deliver further efficiencies and service enhancement
• Monitor all strategies applied by each team member to ensure the efficiency and effectiveness of these teams.
  

Hard

• Account Management
• Business Financial Management
• Change Management
• Commercial Awareness
• Communications Technology
• Contract Administration and Management
• Financial Analysis
• Intermediate Computer Skills
• Operational Management
• QHSE Management
• Security Risk Assessment
• Supply, Risk and Contingency Management
• Use of Technical Security Solutions

Soft

• Minimum English Language Level 5 (by Transguard Group Standards)
• Active Career Development
• Body Language Awareness
• Business Process Analysis
• Cultural Awareness
• Customer Complaint Handling
• Customer relationship management
• Customer Service Awareness
• Drug & Alcohol Awareness+CCC17
• Effective Business Writing Skills
• Effective Negotiation Skills & Conflict Resolution
• Effective Presentation Skills
• Environmental Awareness
• Hierarchy and Responsibility Recognition
• Incident & Accident Reporting
• Leading Employee Engagement
• Managing Personal Performance
• Project Management
• Resource Management
• Service Excellence
• Technical Report Writing
• Telephone Etiquette
• Time Management