Operations Manager - Chauffeur Drive Services

Transguard Group was established in 2001 and has diversified significantly. We lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees!

We are currently recruiting for an Operations Manager - Chauffeur Drive Services to join our team at Transguard Group.

Scope

To support the smooth and efficient delivery of the Chauffeur Drive contract, as well as any other allocated contracts, in line with the commercial agreement. Ensuring we always deliver exceptional service and maintain profitability & customer satisfaction.

Working as part of a dedicated Operations team, ensuring data integrity & accuracy are always maintained. Liaise with the relevant internal stakeholders including but not limited to finance, payroll, demand planning, recruitment, transport, accommodation, and HR services.

Responsibilities

• Responsible for overall Operational performance of department prescribed in BU score car
• Responsible for the financial performance of department
• Responsible and accountable for new recruitment/mandatory staff training (internal & external)/ staff deployment 
• Management of data integrity and accuracy, across all accounts under your ownership
• Flexibility in terms of hours & days of work depending on critically important working days as advised by the Client
• Responsible and accountable for monthly meetings, client as well as department and Operational team
• Follow all Company procedures, guidelines, and systems
• Responsible and accountable for shift deployment, time and attendance system and monthly invoices
• Ensure the team maintain accurate and reliable data using the agreed formats
• Carry out any additional responsibilities as assigned by the Management including but not limited to being on call
• Assist with the wider Aviation team as and when requested by either the Account Manager, Senior Manager, BU Head or BU Director
• Build and maintain strong relationships with all clients, as well as Group colleagues
• Responsible for staff uniforms, planning delivery and maintenance
• Responsible for overall Employee welfare, leave approvals, payroll concerns and any other HR related concerns (absenteeism and attrition)
• Accountable for staff briefings/Induction/Toolbox Talks/Safety
• Accountable for the Fleet management of vehicle performance, Service maintenance and Accident contingency planning
• Responsible and accountable for client Service Level Agreement (SLA) /Key Performance Indicators (KPI) performance
• Continually review the vehicle requirements from the client
• Oversea regulatory requirements relating to limousine operational procedures
• Monitor that the service delivered is within the contractual terms
  
• Responsible for Admin & Operation Coordinators performance
• Responsible for assisting senior management for business development

Knowledge:

Experience

• 3+ years of experience in a management role in the same industry, including 2 years in a similar position
• GCC experience

General

• Understanding of KPI’s
• Understanding of Payroll, T&A systems, Rostering and Deployments
• Knowledge of general Operational procedures and overall services
• Previous experience with similar clients
• Limousine & RTA process knowledge

Hard skills

• Report writing
• Good mathematical ability
• Valid UAE Driving License
• Intermediate MS Office
• Experience and knowledge of how to operate T&A systems

Soft skills 

• Industry sense, communication abilities, language skills, time management, teamwork & leadership traits
• Cultural Awareness
• Operational deployment awareness
• Customer Complaint & relationship management
• Customer Service Excellence
• Drug & Alcohol Awareness
• Effective Report Writing Skills
• Conflict Resolution Skills
• Incident & Accident Reporting
• Managing Personal Performance
• Minimum English Language Level 3 (by Transguard Group Standards)
• Resource Management
• Telephone Etiquette