Operations Manager-Chauffeur Driver Services

We are currently looking for an Operations Manager to join our Chauffeur Driver Services team.

Key Responsibilities:

• Operational performance of the department.
• Management of data integrity and accuracy, across all accounts under your ownership.
• Flexibility in terms of hours & days of work depending on critically important working days as advised by the Client.
• Follow all Company procedures, guidelines and systems.
• Shift deployment, time and attendance system and monthly invoices.
• Ensure the team maintain accurate and reliable data using the agreed formats.
• Carry out any additional responsibilities as assigned by the Management including but not limited to being on call.
• Assist with the wider Aviation team as and when requested by either the Account Manager, Senior Manager, BU Head or BU Director.
• Staff training (Internal & External).
• Build and maintain strong relationships with all clients, as well as Group colleagues.
• Staff uniforms, planning delivery and maintenance.
• Be responsible for overall Employee welfare, leave approvals, payroll concerns and any other HR related concerns.
• Accountable for staff briefings/Induction/Toolbox Talks/Safety.
• Accountable for the Fleet management of vehicle performance, Service maintenance and Accident contingency planning.
• Responsible and accountable for client Service Level Agreement (SLA) /Key Performance Indicators (KPI) performance.
• Continually review the vehicle requirements from the client.
• Monitor that the service delivered is within the contractual terms.
• Oversea regulatory requirements relating to limousine operational procedures.

• Report writing ability.
• Good mathematical ability.
• Valid UAE Driving License.
• Intermediate MS Office.
• Experience and knowledge of how to operate T&A systems.
• EPT Level 3 and above (as per Transguard English standards).