Operations Manager - Facilities Management Soft Services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for an Operations Manager - Facilities Management Soft Services to join our team at Transguard Group. The candidate is to be based out of Dubai. 

Scope-

The Operations Manager will manage Soft Services to agreed standards ensuring that all services are delivered on time, to the expected quality standards, resource levels and within any agreed budget. He shall also be responsible for heading the subcontracted services. The Project Manager must align project delivery to the strategic demands of The Dubai Mall and drive organizational change acting as a champion for business process change.

Responsibilities-

• To ensure proper handover is taken from the previous service provider and complete information is obtained from them while ensuring proper transition of services. 
• Review the scope in detail & highlight any issues.
• Review of service agreements, contracts and negotiation of the same with vendors (through Legal)
• Lead mobilization meetings with internal and external agencies.
• Manage mobilization project plans, risk and issue logs, actions log, project meetings, and produce regular progress reports.
• Manage, coordinate and lead mobilization project, client and end user communications.
• Effectively project manage mobilization projects to meet agreed objectives, milestones and timeframes.
• Deliver mobilization projects to agreed methodologies processes, procedures and standards.
• Initiate and maintain end to end mobilization project plans ensuring that all of the details are accurate and up to date
• Carry out a full review and produce an after-action report on mobilization project processes and procedures to identify any lessons learnt and how these procedures can be continually improved.
• Engagement with Senior FM Manager, Transformation and Leadership Team to determine project priorities and deliverables.  
• Completion of Cost benefit analysis and business cases 
• Define project delivery strategy and agree stage gates for project sponsor sign off 
• Resource allocation, mentoring and management for in-house delivered projects 
• Define project roles and responsibilities to ensure project resources understand what is expected of them 
• Provide regular reporting to Senior FM Manager to highlight major project risks, issues, dependencies, schedules and budgets 
• Coordination between internal stakeholders to ensure deliverables are in accordance with BU and Transformation scope and objectives 
• Completion of all supporting documentation such as project brief and communication plan. 
• Be aware of latest strategies, tool and techniques used in project management worldwide in order to adopt best practice and increase productivity 
• Review and evaluate processes within project mobilizations and Transformation projects and provide recommendations to relevant stakeholders to gain buy-in on continuous improvement.
• Inspire and work with the team and others to create a successful project management function 
• Oversee the day to day operations of all direct reports ensuring goals are communicated and understood. 
• Provide coaching and guidance to team members to ensure everyone understands their role and tasks and can act on them efficiently 
• Ensure team have the skills, capabilities and support to do their roles effectively 
• Ensure a smooth operational service is provided at all times to the business, taking into consideration annual leave and absence 
• Ensure the team provide accurate, timely and consistent reporting to ensure measures and metrics can be reviewed on an on-going basis 
• Deal with all escalated issues in conjunction with direct reports to coach and enhance their capabilities 
• Conduct 1:1s with direct reports 
• Governance of Policies, Processes and Procedures
• Work in partnership with support functions (Communication/ HR/ Procurement/ IT) to ensure the correct policies and procedures are in place and maintained to support the IFS Business Unit. 
• Ensure data capture is accurate and is set up appropriately for reporting metrics to the Leadership Team. 
• Implement efficiencies to support the client’s strategic direction, working with Senior Management to resolve more complex problems. 
• Identify, develop and initiate innovations and solutions where precedents and procedures may not exist. 
• Ensure communications are on-going and relationships with Management and Leadership Team are nurtured and proactive 
• Health, Safety & Environment 
• Demonstrate commitment and Leadership to ensure that all HSE Policies and Procedures are fully implemented throughout the areas of responsibility and are compliant to all relevant legal, regulatory or contractual requirements pertaining to HSE
• Ensure Account Manager and Assistant Facility Managers have adequate risk assessments for their line of work and are appropriately documented and regularly reviewed.
• Ensure your managers and supervisors are appropriately trained and understand their responsibilities and provide the required resources so that they can carry out their duties 
• Be represented at HSE Committee meetings. Set a personal example on all matters of Health and Safety and Environment 

Skills

Relevant Experience

• More than 5 years of experience in FM - Soft Services

Knowledge - Education

• Degree or Honors

Knowledge – General

• Well versed with standard Cleaning Principles

Language

• English
• Arabic

 Technical Skills

• MS Office Suite
• Computer Literacy

Hard Skills

• Reporting Skills
• Performance Management
• Strategic Planning

Soft Skills

• Customer Service Orientation
• Leadership skills 
• Conflict Resolution 
• Critical Thinking 
• Effective Communication
• Effective Listening 
• Time Management

This position profile indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions expected of an employee. An employee may be asked to perform other duties as required which are within the scope, spirit, and purpose of the position profile. The employee shall also adhere to TRANSGUARD’S information security policies and procedures and the policies and procedures applicable to their area of responsibility.