Operations Manager - Manpower Services (Hospitality)

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 55,000 employees!

We are currently recruiting for an Operations Manager-Manpower Services to join our Hospitality team in Dubai.

Scope: Manage the smooth operations of Manpower and Outsourcing contract(s) in coordination with coordinators, Admin Support, and Account Managers.

Responsibilities

• Manage and support daily operations
• Ensure issues are resolved efficiently and up to client satisfaction
• Responsible for the coordination and implementation of contract start-up phase
• Attend client meetings as and when required
• Coordinate for staff recruitment
• Coordinate or deliver staff training
• Liaise with the Account Managers/Business Heads daily
• Meet client on a regular basis
• Monthly planning of daily and weekly staff meetings/briefings that are to be carried out with the Operations Manager
• Responsible for issuing invoices to clients monthly
• Monitor and manage all the aspects of the admin department, ensuring all administration procedures are adhered too
• Plan transport requirements in advance of contract start date. Liaise with transport department to ensure no issues
• Plan accommodation requirements in advance of contract start date. Liaise with accommodation department to ensure smooth running
• Monitor client utilization in line with service level agreements and agreed scope of works on all contracts
• Record and communicate findings with Supervisors and Account Managers
• Agree and implement action plan for improvement where necessary
• Plan for the deployment of the newly recruited employees immediately after the arrival process
• Ensure teams are working together effectively
• Making sure all the idle employees redeployed immediately
• Ensuring scheduled employees are shifted as planned

Skills – Technical

• General knowledge in MS Office
• Reporting Skills
• Computer Skills

Skills- Hard              

• Performance Management
• Strategic Planning

Skills- Soft

• Leadership skills
• Conflict Resolution
• Critical Thinking
• Effective Communication
• Customer Service Orientation
• Effective Listening
• Time Management

 Knowledge - Experience Required

• 1-2 years of experience in the same role as a Manager/Supervisor in GCC
• 3-5 years in the same industry