Policy Administrator

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees! We are currently recruiting for Policy Administrator to be based out of their office in Dubai.

Responsibilities-

• Provide full administrative support to clients & intermediaries.
• Review all documents received and enter data in the healthcare systems while ensuring a high level of accuracy within the time frame as per the agreed SLA’s.
• Ensure regulatory compliance is achieved through continuous monitoring and reporting of process, procedures, and systems gaps.
• Maintaining physical or electronic records related to medical insurance policies & maintenance requests.
• Upload member data files to regulatory systems ensuring compliance with regulatory directives.
• Upload PBM membership data to partner system.
• Liaise with cross-functional teams for customer service, medical and health on track related queries.
• Ensuring customer, client and broker are at the center of day-to-day activities to meet the evolving needs and expectations.

• Previous experience in policy administration role.
• Tertiary education.
• One-year administrative experience within the insurance industry.
• MS office - Microsoft Excel skills including (Data Filters. Data Sorting, Pivot Tables, Cell Formatting, Cell Formatting, Data validation) are a must for this role.
• Excellent organizational and multitasking skills.
• Customer-oriented communication skills.