Relationship Officer - Personal Loans

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Relationship Officer- Personal Loans  to be based out of their Dubai office.

Purpose-

Ensure full awareness of all products provided and is constantly updated on all changes and amendments on product features, procedures and processes. Promote Bank’s Personal Loans by providing consistent, accurate and transparent information to all customers. Achieve sales targets assigned and contribute to the overall achievement of the team.

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Relationship Officer- Personal Loans  to be based out of their Dubai office.

Purpose-

Ensure full awareness of all products provided and is constantly updated on all changes and amendments on product features, procedures and processes. Promote Bank’s Personal Loans by providing consistent, accurate and transparent information to all customers. Achieve sales targets assigned and contribute to the overall achievement of the team.

Responsibilities:

• Identify potential customers through databases, cold calling, follow up leads and telephone/personal contacts etc.
• To sell Personal finance products to the specified target customers/segments and meet monthly sales targets.
• To contact potential customers and convince them about the bank’s product offerings.
• Ensuring that the conclusions on all the business sourced on Telesales leads, should be reported to ARM/RM.
• To ensure that prospects are clearly communicated about the bank charges/terms and conditions.
• To ensure “Know Your Customer” requirements as prescribed by the bank are duly adhered to. All the legal and compliance guidelines provided by the bank are adhered to.
• Data confidentiality and secrecy norms of the bank are adhered to.
• To ensure that no customer application is misplaced and is kept in safe custody.
• To ensure that code of the conduct as per the bank bank’s policy are adhered to.
• To ensure that all the documents provided by the customer for completion the card applications are duly checked and forwarded to the relevant bank officers.
• To ensure that I do the documents original sighting as laid out in the original sighting guidelines of the KYC policy of the bank.
• To ensure that the sales process prescribed by the bank is fully adhered to.
• Verify that potential customers satisfy all criteria required of a desired customer profile as outlined by the bank.
• Derive insight to competitor’s sales activities and effectively report them to the Area Sales Manager/Relationship Manager.
• Ensure full awareness of all policies related to operational risk and mis selling, etc & comply by the same.
• Maintain complete and detailed knowledge of all assigned products. Maintain accurate and up to date activity records.
• Maximize sales referral opportunities by working with customer service colleagues.

• Minimum of 2 year’s sales experience in the banking / financial services industry, specifically related to personal finance in the UAE market.
• Demonstrable track record of working within a highly target driven environment with the ability to plan / manage their own work schedule.
• Results focused.
• Customer service focused.
• Minimum education high school or graduate.
• Knowledge and understanding of general banking procedures.
• Proven ability to build / sustain relationships with customers. Ability to communicate effectively in English (written and verbal).