Senior Administrator – Transactional Shared Services

We are currently recruiting for a Senior Administrator to join our Employee Shared Services  team.

The individual will be required to support the overall objectives and tactics implemented at both a group and business unit level, ensuring each business unit has a solution that meets their individual requirements but balances group efficiencies.

Key responsibilities:

• The individual will be responsible to positively contribute to a collaborative and supportive Employment Visa Processing, Government Medical Registration, Emirates ID Registration, Residency Visa
• Processing and Visa Cancellation functions. They will be responsible for building and maintaining trusted relationships with all levels of employees, ensuring the service they provide fully supports the business needs, ensuring they provide a proactive customer service focused, first class Transactional Shared Services delivery.
• Measuring and validating of metrics that are applied by the business to assess and drive productivity optimization.
• Recommend innovative methods that aid in the achievement of measurable improvements in metric results, and which avail actionable people management solutions and strategies.
• Collation of reports for MPR, Control Rooms, CCM Logs, Balance Scorecards and all other TG reporting tools working with the Head/Management of Department.
• Develop a relationship with all levels of employees as a subject matter expert on all Transactional Shared Services areas, developing strong and collaborative relationships.
• Delivery of all day-to-day activities of a multi-site team ensuring service SLAs based on the levels current in the Transactional Shared Services Process.
• Assist the Manager - Transactional Shared Services in the identification of system improvements, integration and automation opportunities.

• Must speak fluent Arabic.
• Must have experience and knowledge with MOHRE visa process.