Senior Administrator - Transguard Workforce Solutions

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 55,000 employees!

We are currently recruiting for a Senior Administrator – WFS to join our Manpower and Mobilization – TWFS team in Dubai.

Scope: Support the Account Management Team in the delivery of the HR services to the assigned key accounts, working with the Manager – HR & Admin Ensure the customers & employees expectation are exceeded with exceptional service delivery standards, ensuring all operations are in line with the standard operating procedures.

Responsibilities

• Follow the Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and Key Performance Indicators (KPIs) for the each of the assigned accounts
• Ensure that customer queries are responded to within the agreed time frames
• Ensure all contact with the client is done in a professional manner and upholding the expected standards
• Understand how the individual work schedules are aligned to the team schedule to meet the deadlines
• Ensure the smooth delivery of the following HR services to the end client; recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing and adhoc HR requests
• Process application of employment visas and manage the process
• Manage the tracking of passport and residence visa expiry and keep close attention to their immigration status and potential absconders
• Assist in the on boarding and off boarding of employees in conjunction with client HR
• Assist in the disciplinary issues arising from employees in conjunction with client HR
• Raise VRF/CRF on Oracle
• Closely working with WFS administration team on Transition Planning for Onboarding/Offboarding Projects
• Management of All WFS Insurance Policies Census List including weekly updating of the master file
• Support in weekly and monthly reports on admin activities and status as and when required
• Data Dump Management

Knowledge – Education and Experience

• Bachelor’s Degree 
• 1-2 years of experience in the same role in the same industry
• Should be aware of the Basic UAE Labor laws and processes

Skills – Hard

• Intermediate Computer Skills
• General knowledge in MS Office

Skills- Soft

• Active Career Development
• Body Language Awareness
• Business Process Analysis
• Customer Complaint Handling
• Customer relationship management
• Customer Service Awareness
• Effective Business Writing Skills
• Effective Negotiation Skills & Conflict Resolution
• Effective Presentation Skills
• Environmental Awareness
• Hierarchy and Responsibility Recognition
• Incident & Accident Reporting
• Leading Employee Engagement
• Managing Personal Performance
• Project Management
• Resource Management
• Service Excellence
• Technical Report Writing