Senior Manager – Aviation – Account Management

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Senior Manager – Aviation – Account Management to join our team at Transguard Group.

Scope

The candidate will have an overall responsibility for the client portfolio for revenue delivery, account management and operational excellence across the assigned customer account portfolio. The individual will be responsible for delivering the targeted revenue and gross contribution, project managing client mobilizations, day-to-day delivery of operations, contribute to the growth of account portfolio and manage a team of individuals, responsible to ensure all team members are fully engaged and optimised to TG standards & nbsp; Actively contribute to the efficiency and effectiveness of the business, with a focus supporting the Director to drive team effort aligned to the mission, vision and strategy of the Group. The role is heavily focused on operational and service excellence delivered through a strategic approach.

Responsibilities

• Develop the business growth of the account portfolio, through new business and organic growth, assuming full commercial responsibility
• Implicitly understand the commercial aspects of the contracts and monitor the management of the service to ensure delivery within the boundaries of the contracts and adhering to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and achieving the operational SLA and commercial KPIs& amp; nbsp;
• Ensure customer account portfolio are delivering to budgeted targets, revenue and gross contributions, contributing to the department P& amp; amp; L, accurate reporting for forecasting and revenue is maximized
• Ensure the Account Team understand the commercial agreement and manage the service delivery within the timelines and deliverables of the contract
• Ensure all contracts are always commercially bound and provide clear direction on contract renewals identifying and securing preferred commercial terms
• Working closely with the legal and commercial teams be able to provide clear direction on actions throughout the term of contract relating to any breach any actions required to remedy
• Responsible for management monthly report with operational data to support the review of the financial performance of the contract scorecard
• Ensure that monthly billing and invoices are prepared, delivered and paid within DSO targets and vendor SL.
• Ensure that all client and management reports and presentations are delivered within the deadlines and to the required standards.
• Proactively manage the relationship with the client in line with the RACI matrix under the guidance of the Account Manager
• Manage the key contacts and relationship within your account portfolio, ensure the account is full managed and relationships are developed at every level.
• Provide ideas on growth initiatives to maximize the potential opportunities with new clients and contacts
• Ensure all commercials are within the bounds of the contracts and billing accurately reflects all terms and conditions
• Effective debtor management across the Account Portfolio ensure risk profiles are fully secured with all clients and decisive actions are taken where necessary to protect the business
• Responsible for the delivery of managed solutions, manpower services and vendor management.
• Evaluate proposed and required changes to managed solutions and manpower services identifying financial, personnel and operational performance implications prior to confirmation and implementation of service changes and manage change process as appropriate.
• Ensure that the operations team successfully completes scheduled activities and provide prompt and robust response to non-planned activities in line with agreed Statement of Work.
• Ensure the Account Managers and Operations Team manage all mobilisations, demobilisations and daily operations are executed to plan, completed within the agreed timeframes and all KPIs are met

Relevant Experience

• Preferably 5 to 10 years of experience in a similar position
• At least 10 years of experience in the similar industry
• Experience in delivering operational excellence maintaining excellent client relationships within the Aviation sector & working to ‘lean’ methodologies.

Knowledge - Education

• Master’s Degree in Business, Aviation or relevant field

Technical Skills

• Strategic Planning
• Business Process Analysis
• Contract Management
• Financial Reporting & Compliance
• Health, Safety, Environment & Risk Management – Compliance
• Stakeholder and Contract Management
• Budgeting, Forecasting, Reporting and Analysis

This position profile indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions expected of an employee. An employee may be asked to perform other duties as required which are within the scope, spirit, and purpose of the position profile. The employee shall also adhere to TRANSGUARD’S information security policies and procedures and the policies and procedures applicable to their area of responsibility.