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Job Description
We are now looking for a Senior Manager to join the Aviation team.
You will be responsible for leading the account management and 24/7 operational delivery across an assigned account portfolio, be responsible for the overall management of client mobilisations and the day-to-day delivery of operations through effective team and stakeholder management.
The role is heavily focused on operational and service excellence delivered through a strategic approach and strong client relationships, you will have the experience to drive the team and operations of the assigned unit with the support of the Head of Department, by actioning strategic plans, both long and short term, which are aligned to the overall business growth strategy.
You will be a great communicator who is able to interact with different nationalities and at different levels of staff to get the very best from our staff and stakeholders.
Key Responsibilities
Commercial Management
- Monitor the financial performance of the contracts and vendors, ensuring that contracts are being delivered within budget and revenue is maximised
- Drive performance to ensure that the Annual Goals for the Business Unit are met
Customer and Vendor
- Build and maintain excellent relationships to ensure retention of business, continue to explore business opportunities
- Provide resolution to any issues that are escalated, ensure these are logged and closed off, any lessons learnt are communicated
People
- Lead and develop the Account Management team as required to ensure operations run smoothly, within budget and that financial targets are met
- Undertake site visits to view staff performance and discuss and resolve any issues raised by the customers regarding the quality of the service
Skills
Skills & Education
Delivering operational excellence, Developing and maintaining excellent client relationships within the Aviation sector & working to ‘lean’ methodologies.
You will hold a minimum of 8 years’ experience working in the Aviation and Logistics industry (or other similar industry) at senior level, preferably both supplier and client side & you should hold a Bachelor’s Degree - Business, Aviation & Logistics or relevant field a Master Degree being preferable