Senior Manager - Solutions (HQ)

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!

We are currently recruiting for a Senior Manager – Solutions to join our Integrated Facilities Services team in our Headquarters, located in DAFZA, Dubai Airport Freezone.

Scope: The Senior Manager - Solutions is responsible for overseeing and managing the Technical Solutions team. The role requires a blend of strategic planning, team management, and operational oversight to ensure the delivery of high-quality, cost-effective solutions that align with business goals contributing towards growth of the business.

Financial

• Develop and implement pricing strategies for technical solutions, ensuring competitive and profitable pricing models
• Guide the team in developing commercial proposals/pricing structure
• Oversee financial solution development for various FM tenders
• Present the commercials to senior management for approvals. Review and approve the commercial proposals
• Allocate resources efficiently across various projects bids
• Review contracts and managing relationships with vendors and suppliers to optimize costs and solutions quality
• Perform detailed analysis on the lost bids and revise the solution strategy to increase win ratio

Customer

• Ensure that solutions developed are aligned with client goals and expectations
• Present the technical/commercial solution to clients as and when needed
• Review the Technical and commercial proposals developed
• Build and maintain strong relationships with customers to understand their evolving needs and ensure satisfaction
• Post winning the contract, lead mobilizations as required

Process

• Collaborate with other business units to ensure timely and accurate submission of tender documents such as procurement, commercial, legal etc.
• Develop detailed technical presentations and documentations for tender submissions
• Lead Sales/ bid meeting to update BU sales forecast, discussion strategy and priorities bids
• Work closely with other departments to ensure that processes are aligned with overall business needs and goals
• Manage capacity planning to ensure that resources are appropriately allocated to meet current and future demands

Innovation

• Leverage technology to improve and reduce operational cost which can be factored in solutions
• Incorporate technology and innovative solutions to improve quality of our service delivery while optimizing on costs

Selection Criteria 

• Bachelor’s degree in engineering – (Mechanical/electrical discipline)
• 5 years in the similar position and 10+ years in the FM industry
• Technical skills – Knowledge of FM Processes and methods, MEP Systems, Maintenance sand cleaning standards, local regulations
• Soft Skills - Customer Service Orientation, Conflict Resolution, Critical Thinking, Leadership Skills
• Hard Skills - Reporting skills, Risk analysis and mitigation planning, Service level agreement management and analysis