Officer – Marine Cargo Claims

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Senior officer – Cargo Claims for our client to be based out of their Abu Dhabi office.

Purpose-

The job holder is responsible to perform an all-encompassing role, adjusting, managing and assessing marine Cargo claims. This job is also requires to liase with other departments, brokers, stakeholders and policy holders, delivering a high level of service throughout the entire claims process.

Responsibilities-

• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Collects the requisite claim information and documentation from the clients.
• Interacts with clients to arrange the missing documents or information.
• Builds a claim file in accordance with the standard operating procedures.
• Enters/Updates claims information into claims management system.
• Creates the reserve accurately basis the type and size of claim and updates whenever necessary.
• Handles Handling inbound and outbound claims queries.
• Executes the claim strategies as per standard Operating Procedures.
• Notifies the internal/external surveyor to conduct preliminary assessment.
• Evaluates the survey report and challenge the assessment.
• Analyses and arrange settlement of cargo claims.
• Submits Marine Cargo claim reports to the line Manager for review.
• Meets the customer service standards and address all claim related queries and increase the customer satisfaction.
• Claims that are invalid and are to be declined to be returned after approval by appropriate authority.
• Refers complicated cases to the Marine Claims Manager for evaluation.
• Marks suspicious claims for audit and performs investigation.
• Participates and contributes in the discussion for finding the best possible solutions.
• Provides Management with appropriate reports regarding the unit and compliance with operational policy and procedures.

• Minimum Bachelor’s degree
• 3 to 5 years of relevant experience

This position profile indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions expected of an employee. An employee may be asked to perform other duties as required which are within the scope, spirit, and purpose of the position profile. The employee shall also adhere to TRANSGUARD’S information security policies and procedures and the policies and procedures applicable to their area of responsibility.