Senior Supervisor

We are looking for Senior Supervisor Responsible for site-based management of operations, employees, client relationship and partner relationships and ensure all operations and regularity compliance.

Responsibility

• Lead and manage the site based operational team responsible for delivering the operational components of client contract; this includes but it not limited to mobilisation, demobilsation, rostering changes, shift deployments, staff uniforms, employee documentation, staff training, staff welfare, absenteeism and attrition, staff briefings/Induction/Tool Box Talks/Safety;
• Accountable for service deliver in line with the client (SLA) service level agreement/contact key performance indicators working with the Operations Managers
• Manage daily operations ensuring drivers daily schedules are planned and optimized for efficiencies
• Manage the reports in the scope of contract ensuring correct details are provided to the client
• Liaise with procurement team to ensure all the required stock is available monthly
• Maintaining a consistent and strong relationship with client in line with the RACI matrix under the guidance of the Operations Manager
• Ensure all site employees have all mandatory employment documentation and training specific to their role, that it is recorded on their files and compliant with the scope of the contract. Documentation includes Driving license, RTA training card (EID) Emirates ID, Visa, Medical Card, Health Card, C3 Card, Training License etc.
• Management of unauthorised absences, ensure this follows the UA SOP, that it is appropriately flagged and managed to conclusion
• Manage the delivery of staff briefings/Induction/Tool Box Talks/Safety briefings from communications message to recording attendance
• Ensure that incidents are resolved and reported to the Operations Manager on a daily basis;
• Complete all daily reports for TG and client as requested;
• Responsible for ensuring all staff are trained and current - monitor by checking of training licenses;
• Monitor transport requirements between Accommodation and Transguard Launch Pad. Any issues or conflicts should be reported to the Operations Manager as soon as possible;
• Ensure that the highest standards are achieved and maintained at all times and all contract 'works' are maintained at the highest levels at all times;
• Reacts positively to all client and customer feedback always dealing with the any issues in an effective and efficient manner and also to encourage the same in line with Company procedures
• Work with on site Security personnel to limit any chances of vandalism
• Manage team of helpers and their tasks/responsibilities e.g. car washing
• Monitor and update mileage on all vehicles
• Manage the time and attendance for the staff and ensure all the details are submitted to payroll in a timely manner
• Monitor  the grooming standards of the drivers
• Ensure the handover/ changeover of the vehicles is done smoothly  in line with the agreed procedures.  

  Soft

• Active Career Development
• Body Language Awareness
• Business Process Analysis
• Cultural Awareness
• Customer Complaint Handling
• Customer relationship management
• Customer Service Awareness
• Drug & Alcohol Awareness+CCC4
• Effective Business Writing Skills
• Effective Negotiation Skills & Conflict Resolution
• Effective Presentation Skills
• Environmental Awareness
• Hierarchy and Responsibility Recognition
• Incident & Accident Reporting
• Leading Employee Engagement
• Managing Personal Performance
• Project Management
• Resource Management
• Service Excellence
• Technical Report Writing
• Telephone Etiquette
• Time Management

Hard Skills

1. Basic fleet management
2. Contract Administration and Management
3. Intermediate Computer Skills
4. Service level agreement management and analysis
5. Strategic Planning /Orientation