Senior Supervisor - Aviation Services

We are currently looking for a Senior Supervisor to join or Aviation team based in our headquarters in Dubai.

Key responsibilities:

• Responsible for management, development and reviewing the onsite team.
• Responsible for assisting with the deployment of staff to site from TG accommodation, ensuring lateness & UA are within agreed metrics.
• Ensure all staff members are well presented at all times, including uniforms, general appearance, passes visible
• Support the Operations Manager on a day to day basis as and when required.
• Coordinating with the client as and when required ensuring all requests are adhered too within the agreed satisfactory time limit.
• Assist in the administration of staff attendance.
• Assist with monthly rostering i.e: replacement of resigned staff, new arrivals, staff on Leave.
• Ensure that all contract ‘scope of works’ are adhered too at all times.
• Ensures that sickness, absence and holidays are reported in line with company procedures.
• Ensure that expected standards are adhered to at all times
• Ensure staff are working as a team.
• Meet customer and client expectation at all times, with an aim to exceed customer and client expectations.
• Handle customer feedback quickly and effectively, in a positive manner.
• Encourage client feedback, and report to Operations Manager any client feedback to able him to avoid or discipline the staff.
• Leasing with 3^rd party suppliers.

• EPT level  4 or above ( as per Transguard English Standards).
• Strong operational knowledge.
• Airport operations knowledge (preferred).
• Warehouse operations knowledge (preferred).
• Basic MS Office usage.
• Experience in team management (required).
• Problem Solving & Decision Making.