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Job Description
Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Senior Support Specialist for our trusted client to be based out of their office in Dubai.
Purpose:
Delivers second line support to end users in the organization and responsible for solutions maintenance, modifications, performance, capacity, upgrades and administering applications and solutions.
Responsible for assisting in the design, delivery, and improvement of applications and systems.
Responsibilities:
- Should be able to work independently as well as in team. Must possess good analytical and problem-solving skills. Should possess ability to explain technical matters in non-technical terms to customers
- Should be able to effectively communicate (verbal or in written) with Customers, team members and Product vendors on the matters related to all functional or technical areas
- Documents and maintain Knowledge database to share experience and knowledge with team members in order to enhance efficiency and reduce single person dependence
- Coordinate work tasks with Customer, team members, and Product Vendors to perform the tasks assigned efficiently in Timely manner.
Skills
Education
- Degree: Minimum Bachelor’s degree in Computer Science, Engineering or equivalent
- Preferable professional certifications: Certification in products like MCSD etc
Experience
- 5+ of Information Technology experience
- 2+ years of relevant working experience