Service Design Manager

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees!  We are currently recruiting for Service Design Manager for our trusted client .  The candidate is to be based out of UAE.

Job Purpose:

Our Client is seeking candidates who have a strong understanding of service design to work within an interdisciplinary design team to plan, visualize and define new user and service experiences, relying on a wide range of skills, from research design to experience and service design. The candidate should know design research techniques and service design methodologies to mold the experience, services, systems, and brands that the end-users live through products alongside clients and project stakeholders.

The applicant shall work both individually using their own initiative, and as part of a team environment – collaborating with other members of the design team and project management to drive new and existing service offerings of a project through from concept to on site completion.

Responsibilities:

• Study corporate challenges, developments, and operations from a broad perspective, and discuss their broader ramifications and long-term outcomes.
• Understand and concisely explain how the company must evolve from a human-centered, user-experience, technology, and business standpoint.
• Create future product and service concepts that inspire customers and meet their evolving needs.
• Work with research and qualitative insight to design solutions and strategic propositions in cooperation with stakeholders and Business units.
• Develop and articulating imminent concepts and experience roadmaps that envisage how customers will interact with products and services.
• Identify ways for business to optimize operating resources and improve outcomes through re-designing user experiences, business processes, and technological collaboration.

• Minimum 5+ years of professional experience in the field of service design that includes multiple touchpoints.
• Knowledge of areas of expertise within the broader design environment, such as design research, design strategy, and prototyping; readiness to widen individual's skill set into adjacent specialties. 
• Excellent relationship-building skills, including the ability to engage a wide range of stakeholders and subject matter experts and earn their co-ownership in the service resolution.
• Demonstrate strong competency in audience interaction while presenting design concepts to stakeholders.
• Demonstrated designs and understanding with previously introduced services that were put into practice in the reality.
• Proven ability to plan, implement, and analyze user research.
• Strong abilities in the creation and visualization of journey maps, as well as service ideation, interaction, and specification.
• Proficiency in leading workshops and organizing design sprints in collaboration with stakeholders.
• Extensive Adobe Creative Suite and other related design software experience
• Interpersonal and stakeholder management abilities are essential.