Service Reception

Transguard Group is currently recruiting for Service Reception for its Transportation division. The successful candidate will be responsible in representing the company in a positive way by greeting customers in a friendly manner, answer inquiries and provide information over the phone to the Team, potential customers, visitors, and other interested parties regarding product, activities within the organization.

In this role your responsibilities will include the following.

• Operating telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
• Greeting persons entering the premises in a friendly manner, determine nature and purpose of visit, and direct or escort them to specific destinations
• Operating customer relationship management (CRM) software to efficiently manage phone and showroom traffic
• Issuing receipts, refunds, credits, or change due to customers
• Closing repair orders when customer vehicles are picked up and parts are received and delivered
• Processing purchase orders for vendors and post to general ledger
• Providing information about the company, such as location of departments or offices, employees within the organization, or services provided
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries
• Receive cash, check, or credit card payment and record and process transactions accurately for all departments
• Prepare shipments booking when needed
• Maintain lobby or reception area clean, neat, and well organized.

The ideal candidate will have the following skills and experience.

• Minimum 3 years of customer service-oriented experience in a position with high walk-in traffic is required
• Excellent Communication Skills