Special Handling Agent - Wheel Chair

Job Role :

To deliver seamless airport experience for our guests with reduced mobility and premium guests which is aligned with Etihad Airways corporate values.

Job Responsibilities :

• Assist the guests on Wheelchairs to navigate through check, immigration, security checks, Transfer Desks, Duty Free, Toilets, Food Court & Boarding Gates. Assist sick Guests to Airport Clinic.
• Constant interaction with Wheelchair guests till they move out the terminal or board their next flight to make them feel comfortable physically and emotionally.
• Play an active role during the delays and disruption, ensuring that guests are cared for in the most appropriate manner and also in accordance with Air Carrier Access act (ACAA-USA) & General Civil Aviation Authority (GCAA) regulation as and when required.
• Assist & care for passengers with reduced Mobility(PRM) during the times of Disruption by ensuring quick and comfortable alternatives are provided to the guests Whilst not treating them differently among other guests.
• Assist in Boarding Process of guests travelling in stretcher.
• Meet and Accompanied Minors travelling of the other airlines handed by EY at the HUB. Distribute meal vouchers with long layour and represent at information desks to provide flight / terminal information.
• Responsible and accountable for identifying and escalating any safety risks related to guest with reduced mobility and health evaluation of guest in accordance with risk assessment process, to ensure adequate risk mitigation steps are approximately implemented.
• Escalate health issues of guest by Duty managers to ensure guests are provided with adequate treatment and avoid occurrence of aircraft divisions due to sickness.
• Escalate safety related issues like un-identified bags, damage to aircraft, breakdown of equipment’s like Lifts, high lifts, travellators, escalators etc.in the airport to ensure quick remedial action and safe and secure environment for guest, Staffs and for EY operations.
• Obtain timings of disembarkation of wheelchair guest; boarding of wheelchair guests; compare timings to evaluate service shortfalls etc.
• Play an active role during the delays and disruption, ensuring that guests are cared for in the most appropriate manner and also in accordance with Air Carrier Access act (ACAA-USA) & General Civil Aviation Authority (GCAA) regulation as and when required.
• Ensure that the guests are comfortable while boarding the stretchers, especially while taking turns and slide during boarding.
• Ensure that the guests does not get injured / suffer from pain during board, which may affect the health condition of the guest and also on their time performance of the flight.
• Other adhoc responsibility detailed by the business as and when required like.

• Age should be between 21 – 32

• High school diploma
• Good communication in English
• Strong interpersonal and listening skills
• Able to work variable hours, flexible shifts, including holiday and weekends
• Experience as wheelchair agent or on visit or tourist visa
• Customer service orientated
• Bilingual is an advantage
• EPT level Should be 3 Level (Spoken) -Ability to speak and understand the English language.
• Knowledge and experience in the aviation industry is an advantage
• Ability to work with private information in a confidential and professional manner

Candidates residing in ABU DHABI are preferable