Technical Support Engineer

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Technical Support Engineer for our trusted client to be based out of their office in Dubai.

Responsibility-

• Support and implement computer networks, including LANs, WANs, and other data communication systems.
• Install and configure network hardware and software components, including routers, switches, firewalls, and wireless access points.
• Managing Incident & Service Request Level 1, providing First and second level of support.
• Managing Computer hardware platforms, Helpdesk level 1 & 2 support, IT Assets (CMDB &CI) MGMT, Desktop administration task.
• Monitor and troubleshoot network performance, including network congestion, connectivity issues, and security threats.
• Manage network-related projects, including upgrades, migrations, and expansions, ensuring timely and successful completion.
• Repairing hardware malfunctions, software issues, and networking problems.
• Assets recording (New & updates) time reports for services desk items.
• Regular site visit to all Client Sites.
• Providing technical support on-site or via remote-access systems.
• Regular reporting to line Manager and Performing other duties and responsibilities related to the job and as assigned by line Manager.

• Fluent in Arabic and English. 
• Must have extensive Office 365 experience, all applications, with administration exposure.
• Must have experience in Cloud, Data Center Management experience, VMware experience.
• Minimum 6 years in Operating Systems support, end user device troubleshooting & support.