Training Coordinator - Facilities Management Soft Services

Transguard Group was established in 2001 and has diversified significantly. We lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management and Aviation. Transguard Group is the UAE's most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!

We are currently recruiting for a Training Coordinator - Facilities Management to join our Integrated Facilities Services Team on one of our most iconic managed sites in Dubai.

Responsibilities

Service Quality

• Responsible for the training delivery to our housekeeping & cleaning employees
• Monitor performance and take corrective actions through training
• Ensure that services delivery complies with the agreed certified standards covering quality, health & safety, environment, and people
• Continually improve the process for gathering and reporting of service performance information for corrective/improvement actions and new methods of work.
• Deploy a wide variety of training methods
• Conduct effective induction and orientation sessions for new cleaning employees
• Identify and assess future and current training needs through job analysis
• Resolve any specific problems and tailor training programs as necessary
• Maintain a keen understanding of training trends, developments and best practices related to Hospitality services
• Utilize, help develop and maintain effective ICT systems to enhance performance, transparency, and management information
• Create and sustain a strong customer orientation within delivery services focusing on operational excellence
• Achieve continuous improvement across all key areas of responsibility

• 2 years of relevant experience within a similar role
• Proven work experience as a Training Specialist within Facilities Management and/or 5-star Hotel environment
• Track record of executing successful training programs
• Track record of delivering cleaning & hospitality orientated training solutions, motivating and empowering team members
• Passion for cleaning
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training)
• Excellent communication in English – Hindi/Urdu is a strong plus
• Strong record keeping ability for reports and training manuals
• BICS Certification preferred